Guest Questionnaire Comments

Miss F. P..Healthcare
All staff very friendly and efficient, and made me feel very welcome.
I felt safe as a single female.
Mr. W. New Zealand
I chose to stay at this Hotel because the food was recommended by previous guest's. It was certainly good.
Ms M. Wedding Function
We were very impressed with our room. Mr. Robbins and all your staff were very helpful.
Mr. And Mrs. H. Wedding Guests
Staff in General found helpful. Thank you for a lovely visit and our every need was met with.
Mr. K. Manchester
The proprietors and staff were extremely friendly and helpful. The food was excellent. I have enjoyed my brief stay with you. Thank you.
Mr. and Mrs. E. South Africa
We really enjoyed our stay. Complements to owners, chef and staff. (Excellent). Our room was kept very neat and tidy. Reception was quick and very helpful.
Ms. C. Belfast
Fantastic Food
Mr. C. Rochester
As always a good reception. Excellent room. Breakfast good.
Mr. B.
Superb! Many more visits when in South Wales on Business.
Mr. S. East Yorkshire
Receptionist was very helpful in assisting me with directions to the Hotel on the phone. Ordered a sandwich on late arrival (approx. 10.00 p.m) No problems very enjoyable.
Mr. F.
A very enjoyable meal. Excellent room, far more homely than a lodge. Lovely Loo Roll! Initial welcome was excellent, very professional. An Elegant Hotel.
Mr. L.
Good, Non-Greasy Fried Breakfast.
Mr. W. Wolverhampton
Friendly, Excellent, Efficient and Helpful! Mrs. R. Many Thanks everything was excellent.
Mr. G.
Food well cooked and presented, compliments to the Chef!
Mr. H.
Very efficient and friendly. Food quality is first class.
Mr. W.
Receptionist very helpful in Booking Taxis and finding out local cinema times.
RFB (Local Company)
Please thank all concerned for taking in my Dutch Waifs. It was very good of you to accept them on my behalf, it's a reflection on the professional, personal service that your hotel has become renowned for.
Mr. and Mrs. M. Cornwall
We are writing to tell you how we enjoyed our stay at your Hotel. It was out of this world and your staff were excellent. And everything was well and truly great.
Mrs. B. West Sussex
I write to thank you and all your staff for making our visit to Cardiff for our meeting such a pleasant one. We found our rooms very comfortable and the food and service excellent.
Mr. and Mrs. M Fax
We are certainly glad that we visit your establishment, and feel guilty that we had not been before. The welcome received, the attention provided by friendly and courteous staff, the conversations enjoyed, not to mention the find quality of the food and wine, made the whole evening an unqualified success.
Mr. P. Kent
I was most impressed with your restaurant, both the cooking and the staff were a delight.
Mr. S.
I am writing to say what a wonderful stay I have had in the Lodge. From the time I telephoned from Southampton to make my reservation, to the time I left. I have been looked after extremely well. The room was in excellent condition and cleaned to the highest standard. The staff at the Lodge have made me feel as if I was the most important thing every time I requested something. If I had to chose a star rating for the Hotel, I would definitely make it a "5 star".
Miss H. Birmingham
May I take this opportunity to thank you and your staff for the excellent standard of service I received during my stay. The room itself was beautifully decorated and very comfortable as was the bathroom. It is obvious that you have added the personal touch to your rooms in order to make them feel a real home from home. I was also brought to my attention that my room had a peep hole and security chain on the door and being a women on my own, this alone gave me great peace of mind. The meals I ate in the restaurant were both plentiful and enjoyable. The staff were helpful and friendly. Finally the standard of service I received is a real credit to you, and I cannot thank you enough for making me feel so welcome.

 

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